How we can help

How do I get referred?

Anyone can refer you, or you can refer yourself. Click here to download a referral form. You can send it to us by post or fax - 020 8755 4003. You can also refer yourself by phone - 020 8755 4000.

What happens next?

Once your referral is accepted we will write to you to let you know. A member of the team will arrange to visit you at home. We will discuss with you how INS might be able to help.

And then?

The relevant therapists will come and see you at home to discuss your needs in more detail. They may suggest seeing you individually for a series of therapy sessions, or they may suggest you attend a suitable therapy group.

How long will all this take?

Waiting times do vary. A therapist will contact you as soon as they can.

What ongoing support will I receive?

All INS clients are allocated a member of staff who is their key point of contact.  This member of staff will keep in regular touch with you.  In addition, the review co-ordinator will contact you each year to see how things are going.  We will also send you our newsletter and regular updates on groups and activities.  You may contact us at any time if you feel you need further support.

With your agreement, we may suggest you get involved with activities in your local community.  We have a community support worker who will be able to help you with this.

Where do sessions take place?

Most groups are run at our Twickenham premises at 82 Hampton Road TW2 5QS. There are some groups at other venues in the community. Individual therapy sessions will take place either at your home or at our Twickenham premises.

Will I need to pay?

INS is introducing a membership scheme from September 2016. There will be an annual membership fee and charges for groups and individual therapy sessions. Support for carers is free. Financial help may be available - contact us for more information (T: 020 8755 4000 or E:

Do you have links to other organisations?

We have links with other community health and social care services, and may refer you to them as appropriate and with your agreement.

Will you contact my GP?

We will contact your GP after you have been seen by a member of INS staff for the first time. This is to let him/her know that you are known to our organisation and that we will be supporting you.