How do I refer?

INS accepts self-referrals and referrals from GPs, neurologists, therapists, health or social care professionals or a person’s family or friend. 

Click here to download a referral form. You can send it to us by post or fax - 020 8755 4003.

Please ensure the person you are referring: 

  • meets our referral criteria. Click here to see who we support.
  • is aware of the referral

We aim to complement the work of statutory services and therefore we strongly advise that clients are not referred until they have been seen and discharged by the appropriate NHS community teams.

Please give full details of the reason for referral and attach any relevant documentation to the form, including any discharge reports.

What will happen to the referral?

  • All referrals are screened by senior clinicians and you may be contacted to provide more information about your referral. You will also be contacted if the referral is not accepted, i.e. if the person does not meet our acceptance criteria or if we think their needs are best met elsewhere. 
  • If the referral is accepted, a letter and consent forms will be sent to the client. 
  • Once the consent forms have been returned, the person will be placed on a waiting list for an initial assessment by an INS social worker or another member of the therapy team. 
  • When the social worker visits the client, they will discuss with them how INS might be able to help. At this stage, a letter will be sent to the person’s GP to inform them that INS is supporting them. 
  • The social worker will present the assessment to our multi-disciplinary clinical team and the client will be added to the relevant therapists’ waiting lists.
  • When the client reaches the top of the waiting list, a therapist will see the client to discuss their needs in more detail.  They may offer individual therapy and/or a suitable therapy group.

How long will all this take?

  • Waiting times vary. A therapist will contact the client as soon as they can.

What ongoing support do clients receive?

  • INS support clients on a long-term basis. Clients are not routinely discharged from INS services, unless they move out of area or no longer want to be supported by INS.
  • All INS clients are allocated a member of staff who is their key point of contact.  This member of staff will keep in regular touch with the person.  In addition, the review co-ordinator organises annual visits to review needs.
  • All clients receive our newsletter and regular updates on groups and activities. Clients may contact us at any time if they need further support.

Do clients need to pay?

  • INS is introducing a membership scheme from September 2016. There will be an annual membership fee and charges for groups and individual therapy sessions. Support for carers is free. Bursaries may be available - contact us for more information (T: 020 8755 400 or E:

Does INS have links to other organisations?

  • We have links with other community health and social care services, and may refer clients to them as appropriate. Members of the INS clinical team meet regularly with local community teams to share information about mutual clients.
  • We also have links with a wide range of other local authority, education and voluntary sector organisations.

 Click here to download our referral form.